We will improve the efficiency of your value chain. These services include developing and implementing target operating / service delivery models, executing cost reduction programmer’s and optimizing business processes. It in addition includes designing and implementing business transformations in both primary and secondary functions. Examples include boosting the ‘Customer Experience’ (Sales, Marketing), improving the efficiency of logistics (Supply Chain), redesigning the manner raw materials are sourced (Procurement) and other front-office and back-office initiatives.
This consulting mostly applies to manufacturing or service oriented-type situations. For instance, you might want to reduce assembly line defects from 5% to 1% in 3 months in your factory. A call center might want to achieve waiting time reduction of 1 minute, and 5% improvement in abandonment. You want to increase service to your client and you have priority about your client satisfaction.
Operations consultants are consultants that support clients with improving the performance of business areas within their organization. Support ranges from advisory services to hands-on implementation delivery, across both primary functions (e.g. Sales, Marketing, Service, Manufacturing, etc) to secondary functions (e.g. Finance, HR, IT, Legal, etc).
Our working disciplines are: Sales & Marketing, Process Management, Supply Chain Management, Procurement, Finance and Outsourcing.An overview of the key expertise areas per discipline: